Shipping policy

Shipping Policy

  • Policy Scope

    • This policy applies to all artworks and products sold through the Paintinkart store.

    • Because all custom artworks are hand-crafted with meticulous attention to detail, our processing and fulfillment procedures differ from standard retail stores.

  • Order Processing & Artwork Creation Time

    • Custom & Made-to-Order Artwork:

      • Creation and processing times begin only after all design details, specifications, and draft approvals are fully communicated and finalized between you and the artist.

      • Each piece is hand-crafted in the order of design confirmation. Fulfillment times are dynamic and depend heavily on our current commission workload and order queue.

      • Estimated creation times will be discussed individually during consultation; during peak seasons or periods of high demand, creation times will be extended accordingly.

    • Ready-to-Ship Original Art & Prints:

      • Non-customized, pre-made items will be packed and shipped within 5 to 7 business days after payment confirmation.

    • Important Note: Artwork creation and processing time is strictly separate from actual transit time once handed to the shipping carrier.

  • Shipping Rates & Delivery Estimates

    • All shipping fees are calculated and displayed at checkout or included in your custom invoice.

    • Domestic Shipping (United States):

      • Standard Shipping (USPS / UPS): Estimated 3 to 7 business days in transit once shipped.

      • Expedited Shipping: Estimated 2 to 3 business days in transit once shipped.

    • International Shipping:

      • International Standard Shipping: Estimated 7 to 21 business days in transit once shipped (exact timing depends on destination and customs clearing speed).

      • Customs Duties & Import Taxes: International orders may be subject to import duties, taxes (including VAT), and customs fees upon arrival in the destination country. Paintinkart is not responsible for these fees; all applicable duties and taxes are the sole responsibility of the customer.

  • Tracking & Communication

    • We will maintain direct communication regarding the progress of your artwork throughout the creation process.

    • Once your piece is packed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow 24 to 48 hours for the carrier's system to update tracking information.

  • Damaged, Lost, or Stolen Packages

    • Damaged Upon Arrival:

      • We package all original and custom artwork with extreme protective care. However, if your item arrives damaged:

        1. Retain all original packaging materials and damaged goods.

        2. Contact us within 72 hours of delivery at

          giftaway.2022@gmail.com

          with your order number and clear photos of both the damaged item and outer packaging.

        3. We will assist you in filing a claim with the carrier and work out a solution (such as repair, repainting, or store credit, depending on the piece).

    • Lost or Stolen Packages:

      • Once a package is transferred to the carrier, title and risk of loss pass to the customer.

      • Paintinkart is not directly responsible for packages stolen after confirmed delivery ("porch piracy") or items lost due to incorrect/incomplete addresses provided by the customer at checkout.

  • Incorrect Addresses & Failed Delivery

    • Please verify that your shipping address is correct before submitting your order.

    • If a package is returned to us due to an invalid or incorrect address provided by the customer, the customer will be responsible for the re-shipping costs. Original shipping fees are non-refundable.

  • Contact Us

    • If you have questions regarding current queue wait times, custom quotes, or shipping status, please contact us at:

    • Email: giftaway.2022@gmail.com